Shipping Policy

Shipping policy

Dear customers once your order is received, depending on the availability of the items, it will get processed within 3 to 5 business days, excluding weekends and feast days. You will receive another notification when your order has shipped.

However, this applies only to products and items that are usually in stock. All custom made items, such as Byzantine style Icons, Russian Style Icons, stone Icons and beeswax candles are made on demand and therefore you must allow up to 4 weeks for production. 

The shipping times indicated on the checkout page are pre set by the carriers and are not entirely accurate, they cannot be guaranteed. If you wish to receive your order before a specific date, please contact us and it will be our pleasure to serve you at the best of our ability. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

CANADA POST

Estimated delivery time

Tracking

Canada Post Expedited Parcel 

1 to 7 business days

NOT GUARANTEED

INCLUDED

Canada Post Xpresspost

1 to 3 business days 

 GUARANTEED

INCLUDED

Canada Post Priority

1 to 3 business days

 GUARANTEED

INCLUDED

For more details consult the Canada Post shipping options

Shipping option

FedEx Ground & Express

Estimated delivery time

Tracking

FedEx Ground®

2 to 3 business days

NOT GUARANTEED

INCLUDED

FedEx 2Day®

2 to 3 business days 

GUARANTEED 

INCLUDED

FedEx Priority Overnight®

Next day delivery by 5 pm

GUARANTEED 

INCLUDED

FedEx Standard Overnight®

Next day delivery by 8 pm

GUARANTEED 

 INCLUDED

For more details consult the FedEx shipping options

In-store pickup

You also have the choice to select free local pickup at the monastery's boutique. After placing your order and selecting local pickup at checkout, your order will be prepared for pick up. We will send you a pickup notification email when your order is ready.

Please consult the boutique opening hours for pickup and have your order confirmation email with you when you come.

Shipping to the United States of America

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

CANADA POST

Estimated delivery time

Tracking

Canada Post Expedited Parcel USA

4 to 7 business days

NOT GUARANTEED

INCLUDED

Canada Post Tracked Packet USA

4 to 7 business days

NOT GUARANTEED

INCLUDED

Canada Post Xpresspost USA

2 to 3 business days

GUARANTEED SERVICE

INCLUDED

 For more details consult the Canada Post shipping options

Shipping option

FedEx Ground & Express

Estimated delivery time

Tracking

FedEx Ground®

5 to 7 business days

NOT GUARANTEED

INCLUDED

FedEx Economy or

2Day FedEx International Economy®

2 to 3 business days 

GUARANTEED unless customs delays

INCLUDED

FedEx International Priority®

Next day delivery

GUARANTEED unless customs delays

INCLUDED

 For more details consult the FedEx shipping options

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The monastery is not responsible for these charges if they are applied and are your responsibility as the customer.

International Shipping

We offer international shipping to all countries. Due to COVID 19 regulations, some borders are closed to shipments. Please contact your local post office and inquire before placing an order. We are not responsible for returned orders due to COVID-19 government restrictions. 

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

CANADA POST

Estimated delivery time

Tracking

Canada Post International Parcel Surface

4 to 12 weeks

NOT GUARANTEED

NOT INCLUDED

Canada Post International Parcel Air

+12 days

NOT GUARANTEED

NOT INCLUDED

Canada Post Small Packet International Air

6 to 10 business days

NOT GUARANTEED

NOT INCLUDED

Canada Post Small Packet International Surface

4 to 12 weeks

NOT GUARANTEED

NOT INCLUDED

Canada Post Tracked Packet International

6 to 10 business days

NOT GUARANTEED

INCLUDED
Canada Post Xpresspost International

4 to 7 business days 

GUARANTEDD

INCLUDED

 For more details consult the Canada Post shipping options

Shipping option

FedEx Ground & Express

Estimated delivery time

Tracking

FedEx Ground®

4 to 7 business days

NOT GUARANTEED

INCLUDED

FedEx Economy or

2Day FedEx International Economy®

5 to 8 business days 

NOT GUARANTEED

NOT INCLUDED

FedEx International Priority®

4 to 7 business days

NOT GUARANTEED

INCLUDED

 For more details consult the FedEx shipping options

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The monastery is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to verify its status, that is only if you have selected a shipping method that provides a tracking number. Please allow 48 hours for the tracking information to become available. 

Shipping to P.O. boxes

You cannot select FedEx as a carrier if your package will be delivered to a P.O. Box.

 

We thank you for your support to our sisterhood through your purchase. May God bless you!